Terms and Conditions

Return, Replacement & Cancellation Policy

 

1. Return & Replacement Policy

1.1. Eyeglasses & Sunglasses

We offer a 7-day no-questions-asked return policy to ensure customer satisfaction.

1.1.1. Return Process:

Customers can initiate a return by filling out the return form:
https://samandmarshalleyewear.in/return-order/

For exchanges, customers can fill out the exchange form:
https://samandmarshalleyewear.in/exchange-order-form/

1. 1. 2. Conditions for Acceptance:

  • The product must be returned with its original packaging, invoice, and all accessories.
  • The product should be unused and in good condition.
  • Upon receipt, our quality control team will inspect the product. If found to be damaged, used, or missing accessories, the return request will be denied.

1.1.3. Important Notes:

  • We highly recommend making an unboxing video at the time of delivery to ensure the product’s condition and assist in resolving any issues related to damage or missing items.
  • Prescription Eyeglasses & Sunglasses:
    - No returns/refunds will be offered for customized lenses.
    - Incorrect prescription values entered by the customer will not qualify for a refund.
    - Only one return/replacement request is allowed per order.
    - COD charges are non-refundable.
    - Customers placing bulk/multiple orders may be subject to a return fee.

1.2. Bracelets

We offer a 7-day return and replacement policy on bracelets, subject to the following conditions:

1.2.1. Return Process:

Customers can initiate a return by filling out the return form:
https://samandmarshalleyewear.in/return-order/

For exchanges, customers can fill out the exchange form:
https://samandmarshalleyewear.in/exchange-order-form/

1.2.2. Conditions for Acceptance:

  • The product must be returned in original condition, including packaging and accessories.
  • Returns will be denied if the product is damaged, used, or missing components.
  • We highly recommend making an unboxing video at the time of delivery to ensure the product’s condition.

1.3. Return to Origin (RTO) Policy:

If an order is returned due to non-acceptance by the customer, 50% of the order amount will be deducted to cover the cost of tailor-made lenses and operational expenses.

2. Warranty Policy

2.1. Eyewear Chains – 6-Month Warranty

We offer a 6-month warranty covering the color of metal components in our eyewear chains.

2.2. Warranty Coverage:

  • The warranty applies only to metal color fading or discoloration.
  • It does not cover damage to other materials or parts of the chain.

2.3. Bracelets – 6-Month Warranty

Our stainless steel and PU material bracelets come with a 6-month warranty, covering color fading.

2.4. Replacement Process:

  • If the same product is available, it will be provided as a replacement.
  • If the product is unavailable, customers can choose another product:
    • If the replacement product has a higher price, the customer will pay the difference.
    • If the replacement product has a lower price, the brand will refund the difference.

2.5. Warranty Exclusions:

  • Damage caused by breakage is not covered.
  • Claims for unreported defects at the time of delivery will not be entertained.
  • Personal damage or misuse is not covered.

3. Order Cancellation Policy

We strive to offer a smooth and hassle-free cancellation experience. Below are the cancellation guidelines:

3.1. Full Order Cancellation

3.1.1. Sunglasses & Eyeglasses

Customers may cancel their orders by contacting customer care via:

Cancellation is allowed only if the product has not been dispatched.
Once dispatched, no cancellation requests will be accepted.

3.1.2. Partial Order Cancellation

- Partial cancellations are not allowed.
- No refunds will be issued for partial cancellations or returns.

3.2. Offer-Specific Cancellations

Cancellation policies for promotional offers may differ. Please check the specific offer’s terms and conditions for details.

3.3. Unethical Purchase & Cancellation Policy

Sam & Marshall reserves the right to cancel orders without refund under the following circumstances:

  • If the order was placed through unethical means, including:
    • Exploiting technical glitches
    • Misusing promotional codes or offers
    • Providing falsified contact details (email ID, phone number)
  • If a customer places multiple/bulk orders and frequently returns/cancels them, a substantial cancellation fee may apply (up to the full order amount).