FAQs

Returns & Replacements

Q. How many days after delivery can returns be initiated?

We offer a 7-day No Questions Asked Return Policy, allowing customers to return products within this period unless stated otherwise on the specific product page. Products with custom-powered lens features are non-returnable, as they are tailored specifically for individual needs.

Q. What are the courier charges for return orders?

There are no additional charges for returning a product, provided our return pickup service is available for your pincode. If a pickup service is unavailable, customers may be required to self-ship the product. However, we ensure that customers are provided with Free Returns & Replacements wherever possible.

Q. What should I do if I receive a damaged or incorrect product?

We recommend making an unboxing video at the time of delivery to document the product's condition. In the event of receiving a damaged or incorrect product, customers can initiate a return or replacement request through our return form, and our team will promptly assist in resolving the issue.

Q. Can I return a product if I have used it?

No, returned products must be unused, in their original condition, and accompanied by original packaging, invoice, and all accessories. If the product shows signs of use, damage, or missing components, the return request will be denied.

Q. How long does it take to process a return or replacement?

Once the returned product reaches our facility, our quality control team will inspect it. If it meets our return criteria, refunds or replacements are typically processed within 7-10 business days.

Q. Is the return policy applicable to all products?

Yes, the return policy applies to most products, except for customized eyewear (including prescription lenses), which are not eligible for returns or refunds.

Manufacturing

Exemplary Quality Assurance and Innovative Design: Crafting Exceptional Eyewear Experiences

Our products are meticulously crafted using premium materials, with designs inspired by global fashion trends. We conduct rigorous quality checks at every stage of production to ensure that our products meet the highest standards, with defective items promptly removed from circulation.

Key Features of Our Eyewear:

  • High-Quality Materials: Frames and lenses are sourced from leading manufacturers to ensure durability and longevity.
  • Trend-Driven Designs: Inspired by international fashion trends, our products reflect elegance and sophistication.
  • Anti-Allergy Coating: Glasses’ temples are coated with an anti-allergy layer to protect against skin irritations and allergies, enhancing the customer experience.
  • Precision Craftsmanship: Every product undergoes stringent testing for comfort, fit, and durability to ensure maximum customer satisfaction.
  • Sustainable Packaging: Our commitment to sustainability extends to our packaging materials, which are eco-friendly and recyclable.

Discounts & Promotions

Q. Are there any restrictions on availing discounts?

No, there are no restrictions on the number of discounts a customer can avail. Customers can enjoy unlimited savings on eligible products without any minimum purchase requirements.

Q. How do I know if a product is eligible for discounts?

Discount eligibility is clearly mentioned on each product page. Be sure to check product descriptions to stay informed about ongoing offers and promotions.

Q. Are promotional offers applicable to all products?

Promotional offers may vary based on product categories and stock availability. Always review the terms and conditions of the specific offer before purchase.

Q. If I return a product purchased under a promotional offer, will I get a full refund?

Yes, our No Questions Asked Return Policy ensures that refunds for promotional products will be processed as per the offer's terms, and the refund will be equivalent to the promotional amount paid.

General Questions

Q. How is the quality of Sam & Marshall products?

Sam & Marshall guarantees premium, quality-checked, and audit-approved eyewear. Every product goes through strict inspection and meets our high standards before being shipped to customers. Additionally, our 7-day No Questions Asked Return Policy ensures customer satisfaction in the rare event of any issues.

Q. Do you provide international shipping?

Currently, we only ship within India. However, we are actively working towards expanding our services to international markets soon.

Q. Can I customize my eyeglasses with prescription lenses?

Yes, customers can choose to customize their eyeglasses with prescription lenses during the ordering process. Please ensure you provide accurate prescription details, as customized products are non-returnable.

Q. How do I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order by visiting our website and entering your order ID in the tracking section.

Q. What if I need assistance with my order?

Our customer service team is always ready to assist you. You can reach us via:

Q. What payment methods do you accept?

We accept all major payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • UPI Payments
  • Net Banking
  • Cash on Delivery (COD) – Available for select locations

Q. How can I stay updated on new product launches and offers?

Stay updated by subscribing to our newsletter and following us on Instagram and Facebook for the latest product launches, exclusive discounts, and style inspiration.